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FAQs

Do I need a Mapbox account?​

Yes. Store Locator uses your Mapbox public access token for maps and address search. Mapbox bills usage separately from Store Locator. See Get a Mapbox API key and Mapbox costs and the free tier.

Why is a location missing from the storefront?​

Check that the location:

  • is enabled;
  • has valid latitude and longitude values;
  • is assigned to the storefront's channel; and
  • belongs to the group selected in the Page Builder widget, if the widget uses a group filter.

After changing a location, save it and reload the storefront page.

Why can’t I select an image?​

Location images and custom map-pin icons use files in your BigCommerce WebDAV storage. Add working credentials under Settings > WebDAV. See Configure WebDAV image uploads.

Can I show different locations on different pages?​

Yes. Create groups, assign locations to them, and select a group in each Page Builder widget. See Filter locations by group.

Can I use Store Locator with a custom storefront?​

The standard widget is built for Stencil and Page Builder. Custom storefronts can use the locations API, but you must build and maintain the frontend experience.

My question isn’t listed​

For anything else, please get in touch.